TQM 4.0 model, the integration of TQM and Industry 4.0, is being discovered
and developed. Researchers have been building TQM 4.0 model, which is also
called Quality 4.0, by integrating the Industry 4.0 tools into the TQM system.
However, few empirical studies have indicated the indicators for the TQM 4.0
model. Presently, the implementation of TQM 4.0 focuses mainly on the
manufacturing industry. Therefore, it is important to develop the TQM 4.0
framework from key factors to specific indicators and their ranking in
manufacturing sector. Moreover, while some studies illustrate that TQM is a key
strategy for enterprises to achieve successful performance, providing a
comprehensive model to investigate the impact of TQM 4.0 practices on
performance remains unexplored. Typically, TQM has positively affected
performance; consequently, the question is whether TQM 4.0, designed towards
a sustainable business model, can improve sustainable excellence. To address
issues, my thesis investigates two main studies. The first study focuses on
exploring TQM 4.0’s indicators and factors in production sectors. The second
study focuses on investigating the relationship between TQM 4.0 practices and
Sustainable Excellence.
In the first study, the author employed AHP (Analytic Hierarchy Process) and
Delphi approaches to determine the TQM 4.0’s main indicators and factors in
manufacturing organisations anchoring on the Socio-technical System (STS)
theory. A comprehensive examination of two Delphi rounds involving experts
from academia, consulting, and production/quality management identified ten
factors and totally 41 indicators. During the 3rd round, the study assessed the
significance of each factor and indicator by employing the AHP approach. The
study indicated that social factors had higher importance than technical factors.
The results revealed that the three most important factors of the TQM 4.0
framework are “top management, quality culture 4.0, and integrating sustainable
development”. In addition, the study found that “top management commitment,
quality-driven mindfulness, and employee empowerment” were identified as the
most important indicators in the TQM 4.0 model.
In the second study, the author investigates the relationship between TQM 4.0
practices and Sustainable Excellence (SE) as well as the role of digital
transformation (DT) and digital leadership in this connection, anchoring on the
stakeholder theory, the natural resource-based view (NRBR) theory, and the
socio-technical system (STS) theory. Moreover, this study ranks the importance
of TQM 4.0 factors to enhance sustainable excellence. The research employs the
quantitative hybrid SEM-ANN (Structural Equation Model- Artificial Neural
Network) method to analyse empirical data in the manufacturing industry in
Vietnam. The findings demonstrate that TQM 4.0 practices positively influence
both digital transformation and SE. The mediate role of digital transformation and
the moderate role of digital leadership in the relationship between TQM 4.0
practices and SE were confirmed in this study. This investigation provides the
4
initial endeavour to rank the importance of TQM 4.0 practices to enhance SE
using the ANN method. The findings could provide significant insights for
researchers and practitioners in evaluating the application of TQM 4.0 in the
manufacturing industry.
| ISBN: | 978-80-7678-235-8 |
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| EAN: | 9788076782358 |
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| Počet stran |
47 stran |
| Datum vydání |
07. 03. 2024 |
| Pořadí vydání |
První |
| Jazyk |
anglický |
| Vazba |
e-kniha - ostatní |
| Autor: |
Thi Anh Van Nguyen |
| Nakladatelství |
Univerzita Tomáše Bati ve Zlíně |
| Tématická skupina |
999 - nezařazeno |
| Neprodejná publikace. Publikaci je možné poptávat zde: Volně dostupné na http://hdl.handle.net/10563/54626 |
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