Total Quality Management (TQM) is an approach that seeks to improve the
performance and quality of organizations. It is a continuous process of increasing
the quality of production by reducing waste. The EFQM (European Foundation
for Quality Management) Excellence Model is an implementation to measure this
approach, well known for European quality awards worldwide. There are many
levels to obtain the Global Awards from the Foundation. These levels, points, and
certificates are very important to be on the Finalist list and obtain the Global
Award Winner and Prize Winner. Different publications showed that the awardwinner organizations perform better and achieve significantly better results than
their competitors. Up to now, research has not been conducted about these levels
and quality certificates. Therefore, this study filled the gap and investigated the
impacts of the quality certificates from the EFQM Model at Czech organizations.
The study’s main goal is to examine the performance of certified firms from
the EFQM Model and compare them with non-certified firms. Moreover, the
research also explored why the Czech organizations are so little interested in this
Model and did not receive the EFQM Excellence Award/Prize Winner. The data
triangulation approach is employed to check the reliability and validity of the data.
For the quantitative study, seven hypotheses were formulated to obtain the main
goal of this study. The secondary data is obtained from the Albertina database of
307 Czech firms, including 20 certified firms that have obtained quality
certificates from the EFQM Model. The gained data covered the time period from
2015 to 2019, and it was obtained from the three sectors: manufacturing,
construction, and automobile. A dummy variable is employed to explore the
effects of the quality certificates on organization performance. Two different
regression techniques were employed to test the hypotheses: pooled ordinary least
square (OLS) and maximum likelihood estimation (MLE). The findings of the
dummy variable are significant and positive, which confirms that the
organizations having quality certificates perform better than their competitors’
organizations. Like the quality awards, the organizations also perform better if
they have quality certificates. The outcomes of the qualitative method exposed
that mostly Czech organizations are not aware of the benefits/importance of
quality certificates and awards and don’t implement the EFQM Excellence Model
in their organizations. Overall, this research focused on the Czech organizations;
however, the study’s findings could be generalized to all organizations that are
(or will try) trying to obtain the EFQM Excellence Award/Prize Winner. Hence,
the current study results contribute theoretical and practical knowledge of the
quality certificate for the organizations.
| ISBN: | 978-80-7678-042-2 |
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| EAN: | 9788076780422 |
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| Počet stran |
45 stran |
| Datum vydání |
08. 11. 2021 |
| Pořadí vydání |
První |
| Jazyk |
anglický |
| Vazba |
e-kniha - pdf |
| Autor: |
Muhammad Yousaf |
| Nakladatelství |
Univerzita Tomáše Bati ve Zlíně |
| Tématická skupina |
999 - nezařazeno |
| Neprodejná publikace. Publikaci je možné poptávat zde: Volně dostupné na http://hdl.handle.net/10563/50091 |
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Svaz českých knihkupců a nakladatelů